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customersupport.txt
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2001-02-17
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Customer Support
You should read through the manual and the readme file on the CD before contacting
Activision Value Customer Support. Additionally, if you have internet access, check out
our website at: http://www.activisionvalue.com/
Please ensure that your computer system meets the minimum system requirements that are
listed on the bottom of the box. Our Customer Support representatives will not be able
to help customers whose computers do not meet the requirements. So that we can better
help you, please have the following information ready:
- Complete product title (include version number)
- Exact error message reported (if any) and a brief description of the problem
- Your computerÆs processor type and speed (e.g. Pentium 200 MHz)
- Amount of RAM
- Make and model of your video and sound card (e.g. Diamond Viper V770, Creative
Sound Blaster Live Platinum)
- Make and model of your CD-ROM or DVD-ROM drive (e.g. Samsung SC-140)
- Operating System
NOTE: Please do not contact Customer Support for hints/ codes/ cheats; only technical issues.
NOTE: Support is handled in English only.
Internet:
http://www.activisionvalue.com
Our support section of the web has the most up-to-date information available including
patches that can be downloaded free-of-charge. We update the support pages daily so please
check here first for solutions.
NOTE: You must be at least the age of 13 years old in order for us to assist you when
contacting Customer Support.
E-Mail:
support@activisionvalue.com
The best way for you to help us aid you is through the use of the E-Mail Support. Simply
click on the E-Mail link from a FAQ section of our website. You can also e-mail us directly
at the above e-mail address. Please ensure that you include all of the bulleted
information asked above for the computer you are running the program from when e-mailing
to the above address. A response may take anywhere from 24-72 hours depending on the volume
of messages we receive and the nature of your problem. During the first few weeks of a
game release and during holiday seasons the response time may take a little longer.
NOTE: The multiplayer components of Activision Value games are handled only through
internet/ e-mail.
Phone:
(952)918-9500
You can call our 24-hour voice-mail system for answers to our most frequently asked
questions at the above number. Contact a Customer Support representative at the same
number between the hours of 9:00 am and 5:00 pm (Central Time), Monday through Friday,
except holidays. When calling please make sure you are in front of your computer with
the power on and have all the necessary information as listed above at hand.